Description: Australian qualitative study with 16 EMD workers, identifying core themes related to Operational Stress and Vicarious Trauma, Organisational Stress, and Post-Traumatic Growth.
What's the evidence base for this resource: Academic research article published in peer reviewed journal.
Potential uses and limitations: Identifies specific organisational and operational factors that can contribute to vicarious trauma.
See attached diagram showing causes and impacts of Operational stress, organisational stress and post-traumatic growth factors.
Highlights the importance of workers being treated respectfully and their work being valued by leadership.
Specific focus on Emergency Medical Dispatch workers. Small scale study (n=16), findings may not be generalizable.
Where it comes from: Journal of Loss and Trauma. The full article has been made available via the US VTT website.
The CPSU gratefully acknowledges the U.S. Department of Justice, Office of Justice Programs, Office for Victims of Crime, for allowing us to reproduce. in whole, the Supervision Guidelines for a Vicarious Trauma-Informed Organization. This article was prepared by the Office for Victims of Crime.
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Employee Empowerment and Work Environment Leadership and Mission